Last Updated: October 5, 2024
At AI Startup Planner, we strive to provide high-quality, valuable services to all our users. We understand that sometimes circumstances change, and we have created this Refund Policy to address such situations.
1. Subscription Services
1.1. Monthly Subscriptions
- We offer a 7-day money-back guarantee for new monthly subscriptions.
- If you are unsatisfied with our service, you can request a full refund within 7 days of your initial purchase.
- After the first 7 days, monthly subscriptions are non-refundable for the current billing period.
1.2. Annual Subscriptions
- Annual subscriptions are eligible for a full refund within 14 days of the initial purchase.
- After 14 days, annual subscriptions may be eligible for a prorated refund based on the unused portion of the service.
2. One-Time Purchases
2.1. For any one-time purchases (e.g., individual reports or plans):
- We offer a 3-day money-back guarantee.
- If you are unsatisfied with your purchase, you can request a full refund within 3 days of the purchase date.
3. Refund Process
3.1. To request a refund, please email our support team at contact@aistartuplanner.com with the subject line “Refund Request.”
3.2. Please include the following information in your email:
- Your full name
- The email address associated with your account
- Date of purchase
- Reason for the refund request
3.3. Our support team will review your request and respond within 2 business days.
3.4. If your refund is approved, it will be processed within 5-10 business days. The refund will be credited to the original method of payment used for the purchase.
4. Exceptions
4.1. We reserve the right to deny refund requests if we suspect abuse of the refund policy, including but not limited to:
- Repeated refund requests from the same customer
- Use of a significant portion of the service before requesting a refund
- Any fraudulent activity
4.2. Customized or bespoke services created specifically for a client are non-refundable unless otherwise agreed in writing.
5. Service Cancellation
5.1. Cancelling your subscription will stop future billing but does not automatically qualify you for a refund.
5.2. You may continue to access the service until the end of your current billing period.
6. Changes to This Policy
6.1. We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
6.2. It is your responsibility to review this policy periodically.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at contact@aistartuplanner.com.
By using AI Startup Planner, you acknowledge that you have read, understood, and agree to this Refund Policy.